Terms & Conditions

Introduction

Welcome to the website of Sravana Speech & Hearing Centre (“Sravana”, “we”, “our” or “us”).

These Terms & Conditions govern your access to and use of our website, including its information about our services, departments, professionals, courses and appointment enquiries.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website.

About Our Services

Sravana provides speech and hearing care and related therapeutic and developmental services, which may include:

• Speech and language therapy.
• Audiology and hearing assessments.
• Hearing aid consultation, fitting and support.
• Occupational therapy.
• Behavioural therapy.
• Special education.
• Developmental rehabilitation.
• Child and adult therapy services.

The availability of particular services may vary by location, professional availability and individual requirements. Please contact our team to confirm the services available to you.

Website Information and Medical Disclaimer

The information published on this website is intended for general awareness and educational purposes only. It is not a substitute for an individual assessment, professional consultation, diagnosis or treatment plan.

Information about speech development, hearing, behaviour, therapy and developmental conditions should not be used as the sole basis for making healthcare decisions.

Every individual has different needs and may respond differently to assessment and therapy. We do not guarantee specific treatment outcomes or recovery timelines.

If you have a medical concern, please seek advice from an appropriately qualified healthcare professional. For urgent medical concerns, seek appropriate medical assistance without delay.

Appointments and Enquiries

You may use our website to request an appointment or submit an enquiry regarding our services.

• Please provide accurate and complete contact information.
• Submitting an appointment request does not necessarily confirm an appointment.
• Our team may contact you to clarify your requirements and confirm availability.
• Appointment dates, timings, professionals and services are subject to availability.
• Please inform us promptly if you need to cancel or reschedule an appointment.

Any applicable consultation fees, payment terms or cancellation arrangements will be communicated separately where relevant.

Responsibilities of Parents and Guardians

Where services are requested for a child or an individual who requires assistance from a legal guardian, the parent or authorised guardian should provide accurate information relevant to the enquiry and care requested.

Parents and guardians are responsible for providing any consent or authorisation required by applicable law for assessments, therapy or the processing of personal information.

Please inform our team of relevant concerns or support requirements that may affect the individual’s appointment or therapy.

User Conduct

When using our website, you agree not to:

• Submit false, misleading or fraudulent information.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with website functionality, security or availability.
• Upload or transmit malicious code or harmful material.
• Use website content for unlawful purposes.
• Copy, reproduce or distribute website content in a manner that infringes applicable intellectual property rights.

We reserve the right to take reasonable action against misuse of the website, subject to applicable law.

Intellectual Property

Unless otherwise stated, the text, graphics, photographs, logos, branding, design elements and other materials on this website belong to Sravana or their respective rights holders.

You may access and use this content for personal, non-commercial informational purposes.

You must not reproduce, modify, republish, distribute or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

Third-Party Websites and Services

Our website may contain links to external websites, platforms or resources for your convenience.

These third-party services operate independently and may have their own terms, privacy policies and security practices. Sravana does not control external websites and is not responsible for their content or practices, except to the extent required by applicable law.

Website Availability

We aim to keep our website accurate, secure and accessible. However, we do not guarantee uninterrupted availability or that all website information will always be complete, current or error-free.

We may modify, suspend or discontinue website features or content when reasonably necessary for maintenance, updates, security or operational reasons.

Limitation of Liability

To the extent permitted by applicable law, Sravana shall not be liable for losses arising solely from reliance on general website information, temporary website unavailability, or the operation of third-party websites beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited. These terms do not remove any rights or remedies available to you under applicable consumer protection or other laws.

Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information submitted through the website may be collected, used, stored and disclosed.

Please review our Privacy Policy before submitting personal or health-related information.

Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes to our services, website or applicable legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Your continued use of the website after changes take effect constitutes acceptance to the extent recognised under applicable law.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in Kerala, India, as determined in accordance with applicable law.