Privacy Policy

Introduction

Sravana Speech & Hearing Centre (“Sravana”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, enquire about our services, request an appointment or communicate with our team.

By using our website, you acknowledge that you have read this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Name and contact details, including phone number and email address.
• Age group of the person seeking services.
• Information provided when requesting an appointment or making an enquiry.

Health-Related Information

• Details about speech, hearing, communication, developmental or therapy-related concerns that you voluntarily share.
• Other relevant information provided to help us understand your enquiry and coordinate appropriate services.

Please share only the information necessary for your enquiry. Detailed medical records should be provided through an appropriate and secure channel when requested by our team.

Technical Information

When you visit our website, certain technical information, such as your IP address, browser type, device information and website usage data, may be collected through server logs, cookies or analytics tools, where enabled.

How We Use Your Information

We may use your information to:

• Respond to enquiries and appointment requests.
• Contact you regarding our speech, hearing and therapy services.
• Understand your requirements and direct your enquiry to the appropriate department.
• Coordinate appointments, consultations and follow-up communications.
• Improve our website, services and user experience.
• Maintain administrative records and comply with applicable legal obligations.
• Protect our website and prevent misuse, fraud or unauthorised access.

We will not use your information for purposes unrelated to these activities without an appropriate lawful basis.

Children’s Privacy

Sravana provides services for children as well as adults. We recognise the importance of protecting children’s personal information.

Parents or legal guardians should submit enquiries on behalf of children and provide only information necessary for the requested service. Where required by applicable law, we will seek appropriate parental or guardian consent before collecting or processing a child’s personal data.

We do not knowingly seek unnecessary personal information about children through our website.

Sharing of Information

We do not sell your personal information.

We may share relevant information only where reasonably necessary with:

• Authorised Sravana staff and professionals handling your enquiry or care.
• Website hosting, maintenance, communication or other service providers who support our operations.
• Government authorities, regulators or other parties where disclosure is required by law.
• Other parties where you have provided appropriate consent or disclosure is otherwise legally permitted.

We take reasonable steps to ensure that information shared with service providers is handled appropriately.

Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website traffic and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, consent will be obtained before using non-essential cookies or tracking technologies.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Please avoid submitting sensitive medical information through channels that are not intended for secure communication.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide requested services, maintain appropriate records and meet applicable legal or regulatory requirements.

The retention period may vary depending on the nature of the information and the circumstances of the enquiry or service.

Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion of information where permitted, or withdrawal of consent where processing is based on consent.

You may also raise concerns about how your information is being handled by contacting us using the details below.

We may need to verify your identity before acting on a request and may retain certain information where required by law.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security or content. We encourage you to review the privacy policies of those websites before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable legal requirements. Any updated version will be published on this page with a revised “Last Updated” date.